Welcome to Rainbow Florist World. We are committed to delivering fresh flowers and floral products safely and on time. Please read our shipping policy carefully before placing your order.
1. Delivery Areas
We currently deliver flower orders to selected locations within our serviceable delivery areas. Delivery availability may vary depending on the product, location, and delivery date.
Customers can check delivery availability by entering their delivery address during the checkout process.
2. Delivery Time
- Standard Delivery: Orders are generally delivered within the estimated delivery time shown at checkout.
- Same-Day Delivery: Same-day delivery may be available for selected products and locations when the order is placed before the applicable cut-off time.
- Delivery time may vary depending on traffic, weather conditions, public holidays, peak seasons, and other unforeseen circumstances.
For special occasions such as Valentine's Day, Mother's Day, birthdays, anniversaries, and festivals, delivery may take longer due to high order volumes.
3. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before the order is placed.
The shipping charge may vary depending on:
- Delivery location
- Delivery date and time slot
- Product type
- Order value
- Special delivery requirements
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient's full name
- Complete address
- Contact number
- Landmark, if applicable
- PIN code
Rainbow Florist World will not be responsible for delays or failed delivery caused by an incorrect or incomplete address or incorrect recipient contact details.
5. Recipient Unavailability
If the recipient is unavailable at the time of delivery, our delivery partner may contact the recipient using the provided contact number.
Depending on the circumstances, the order may be:
- Delivered to a family member, neighbour, reception desk, security desk, or another authorized person; or
- Rescheduled for delivery, subject to availability and applicable charges.
For perishable products such as fresh flowers, repeated delivery attempts may not always be possible.
6. Fresh Flower Delivery
Flowers are perishable products and may naturally vary in colour, size, shape, bloom, and appearance.
We take appropriate care while packing and transporting flowers. However, minor variations may occur due to the natural characteristics of fresh flowers.
7. Delayed or Failed Delivery
Although we make every effort to deliver orders within the promised timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Traffic or transportation issues
- Natural disasters
- Public holidays
- Local restrictions
- Technical issues
- Incorrect or incomplete delivery information
- Recipient unavailability
In such cases, we will make reasonable efforts to complete the delivery as soon as possible.
8. Order Tracking
Where tracking is available, customers may receive order or delivery updates through the contact information provided at checkout.
9. Damaged or Incorrect Delivery
If you receive a damaged, incorrect, or significantly different product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Photographs/videos of the delivered product
- Description of the issue
Our team will review the request and provide an appropriate resolution in accordance with our return/refund policy.
10. Cancellation and Address Changes
Any request to change the delivery address, delivery date, or other order details should be made as soon as possible.
Once an order has been prepared or dispatched, changes or cancellations may not be possible.
Please refer to our Cancellation & Refund Policy for further details.
11. Contact Us
For questions regarding shipping or delivery, please contact Rainbow Florist World through the contact details provided on our website.
Website: rainbowfloristworld.com
Email: rainbowfloristworld@gmail.com
Phone: +91 98205 61649
Rainbow Florist World reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page.
